Privacy Policy

Last Updated: 01 July 2025

This Privacy Policy outlines how Catherine Pulitano trading as Beyond Walls Collective (ABN 82 940 585 715) (“we,” “our,” “us”) collects, uses, stores, and protects your personal information. We are committed to safeguarding your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We collect personal information that is reasonably necessary to provide our coaching and family constellation therapy services. This may include:
- Full name
- Email address
- Phone number
- Booking information
- Personal or family history relevant to sessions
- Payment details (processed via secure third-party platforms)

We only collect sensitive information with your explicit consent and where it is necessary to deliver our services.

2. How We Collect Your Information

We collect personal information through:
- Online booking systems (via Acuity Scheduling)
- Website contact forms (hosted on Squarespace)
- Email and phone communications
- In-person or virtual consultations
- Payment processing systems

3. Why We Collect Your Information

We use your personal information to:
- Manage appointments and communications
- Deliver coaching and therapy services
- Improve our offerings and client experience
- Process payments
- Comply with legal obligations
- Send occasional updates or promotional materials (only with your consent)

4. How We Store and Protect Your Information

Your information is stored securely using reputable third-party platforms, including:
- Squarespace (website and form submissions)
- Acuity Scheduling (booking management)
- Cloud-based services that may store data in countries including the United States

While we take reasonable steps to ensure these platforms comply with Australian privacy standards, you acknowledge that data stored overseas may be subject to different privacy laws.

We use safeguards such as SSL encryption, secure passwords, and limited access to ensure your data is protected.

5. Disclosure to Third Parties

We do not sell or rent your information. We may disclose your personal information:
- To trusted third-party service providers (e.g., Squarespace, Acuity, email providers) to deliver our services
- When required by law or regulatory obligations
- With your explicit consent

6. Your Rights

You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or outdated information
- Withdraw consent to marketing communications
- Lodge a complaint if you believe we’ve breached your privacy

To exercise these rights, please contact us at:
📧 catpulitano@icloud.com

7. Cookies and Website Analytics

Our website may use cookies to enhance your browsing experience and collect anonymised data via analytics tools. You can disable cookies in your browser settings, though some features may not function properly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website with the “Last Updated” date at the top.

9. Contact Us

If you have questions or concerns about your privacy or this policy, please contact:

Beyond Walls Collective
📧 catpulitano@icloud.com
🌐 beyondwallscollective.com.au
ABN: 82 940 585 715